Shipping & Returns

Shipping Confirmation

Our Customer Service Officers will notify you via email and/or your contact number, if available and permitted, once payment is confirmed.

 

Modes of Shipment

For Self Collection – Customers may choose to collect their purchased items at our office on Monday to Friday between 9.00am – 6.00pm. Kindly call to make an appointment before coming.

* For single and light items such as key-chains, tee-shirts etc., orders will be usually be delivered via standard mail. Please note that no tracking service is available for Normal Mail items.

* For bulk and heavy items such as cups, etc., orders will be delivered via courier service for local orders. 

 

Return Policies

We endeavours to ensure that our products are received in good conditions and we make sure that occurs whilst packing your items for deliveries. However we cannot guarantee that damages during transit will not occur. Please contact us and provide a picture of the damaged item(s) for our assessment. If we determine that the products are physically damaged due to shipping/delivery, we will provide a replacement. Please allow for up to 2 weeks for a replacement subject to availability of stocks. In the event, that the items cannot be replaced, we will allow for an item replacement that is of the same value to the item you have purchased.